In late 2011 the Government commenced the process of "improving the availability and transparency of flood insurance".  This process is well underway and, in some respects, highly contentious. 

The first session of our Innovation Hours project happened on Friday last week and overall it was a great success. For our Helpdesk guy Ryan, it didn't go so well because he was attending to urgent user issues for nearly the entire time. The remaining members of the team got some good work done though, creating some new neurone connection paths and stretching their talents a little. It's going to be a few weeks before we will start seeing any results from this project but I feel we've made a positive start. My measure for that was that there was a real buzz around our office both a couple of hours before and during the project time.